Donation and Transaction FAQ's
- Vulnerable Donor Policy
- What is the 'optional tip' that appears when making a donation and where does it go?
- How to 'Request Desktop Site' on a iPhone or iPad
- Bank statement says 'Recurring Direct Debit' but I only made a one-off donation
- Is my Donation Tax Deductible in a country outside of Australia?
- My PayPal account says I've setup an Automatic Payment to GoFundraise. Does this mean a regular giving payment has been set up?
- Why does GoFundraise charge for their services?
- Are Donations through GoFundraise Tax Deductible? What does this mean?
- My payment has come up as a Failed/ Pending transaction. Why has this happened?
- I didn’t get an e-mail receipt after making a donation. What do I do?
- Refund Policy
- How to deposit cash collected to my Fundraising Page
- How to support an existing fundraiser?
- Can I get a receipt for my donation? What do I need to do?
- How do I update the details in my GoFundraise account?
- What do I do if I have forgotten my password? Can I reset it?
- How do I change the e-mail address I use for GoFundraise?
- How do login to my Fundraising Page?
- How do I change my password?
- I get an error message when I donate. What do I do?
- How do I subscribe/unsubscribe to the GoFundraise monthly newsletter?
- I didn’t get an email receipt after making a donation. What do I do?
- I have a Facebook account. Can I use it to login or sign up with GoFundraise?