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  1. GoFundraise Customer Care
  2. Supporters (Fundraisers / Donors / Registrants)
  3. Donation and Transaction FAQ's

Donation and Transaction FAQ's

  • Vulnerable Donor Policy 
  • What is the 'optional tip' that appears when making a donation and where does it go?
  • How to 'Request Desktop Site' on a iPhone or iPad
  • Bank statement says 'Recurring Direct Debit' but I only made a one-off donation
  • Is my Donation Tax Deductible in a country outside of Australia?
  • My PayPal account says I've setup an Automatic Payment to GoFundraise. Does this mean a regular giving payment has been set up?
  • Why does GoFundraise charge for their services?
  • Are Donations through GoFundraise Tax Deductible? What does this mean?
  • My payment has come up as a Failed/ Pending transaction. Why has this happened?
  • I didn’t get an e-mail receipt after making a donation. What do I do?
  • Refund Policy
  • How to deposit cash collected to my Fundraising Page
  • How to support an existing fundraiser?
  • Can I get a receipt for my donation? What do I need to do?
  • How do I update the details in my GoFundraise account?
  • What do I do if I have forgotten my password? Can I reset it?
  • How do I change the e-mail address I use for GoFundraise?
  • How do login to my Fundraising Page?
  • How do I change my password?
  • I get an error message when I donate. What do I do?
  • How do I subscribe/unsubscribe to the GoFundraise monthly newsletter?
  • I didn’t get an email receipt after making a donation. What do I do?
  • I have a Facebook account. Can I use it to login or sign up with GoFundraise?

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