This article covers how to connect a Stripe Account to the GoFundraise platform.
Please follow the steps below to connect your Stripe account and email support@gofundraise.com if you encounter any issues along the way.
- Visit the GoFundraise site for your region. Click the person icon in the top right corner, then go to Login > Admin (login with your Admin User account. Please email support@gofundraise.com if you are unsure of your login details)
- From the left hand side navigation go to Platform Setup > Payment Gateway
- Click the 'Connect with Stripe' button to start.
- Then click 'Complete Information' button and the Stripe Connect wizard will pop-up
- When prompted, enter the Email Address you login to Stripe with.
- If you have an account that is not yet linked to any platform, the business details will show up for you to select. Otherwise, click 'Create a new business'.
- Follow the prompts through Stripe to setup your account (verify details, proof of identity, bank details etc). Stripe requires that each platform you connect with has it's own Stripe account. However, you can use the same email/user account to access multiple accounts (see Using Stripe with multiple platforms).
-
Once you have connected your Stripe Account to GoFundraise successfully (and your account has been verified by Stripe), please Submit a Request with our Customer Care team so we can check that your connection has been setup correctly.
-
Once approved, the 'Pending' column in the Payment Gateway screen will say 'No pending requests'.