GoFundraise Customer Care


Stripe FAQs


This articles covers FAQs about Stripe Connect:



What do you mean by a Transaction?

A transaction is a payment processed online – the final amount a user pays.

On GoFundraise, a transaction is a single payment and could consistent of multiple payment items, with the potential for a different beneficiary per payment item.

On Stripe, a transaction is a payment which goes through a merchant account. It is the combined amount of all payment items for that one payment, before charges are applied. If you have chosen to use the GoFundraise merchant account, payments will appear as transfers – not transactions.


What is a “Transfer”?

On Stripe, if you have chosen to use the GoFundraise Merchant, any amounts remitted to the charity will appear as a transfer rather than as a transaction. Basically, a transfer is the NET amount of a transaction going to a single beneficiary. Any merchant/application fees are charged before the transfer. This means the funds are remitted to the charity account on a per transaction basis rather than a fortnightly lump sum (our standard charity payment cycle process).


Will we see the full transaction amount in Stripe?

This will depend on which merchant account you have chosen to use:

  • If you are using the GoFundraise merchant account - no, you will only see the “transfer” amount that is going to your account from that transaction
  • If you are using your own merchant account - yes, you will see the full transaction Your merchant rates and any application fees are applied to that transaction and will appear as a charge.


How can we associate a Transfer in Stripe with a Transaction on GoFundraise?

The reference for transfers in Stripe will be the Payment Id of the transaction on GoFundraise.


How does Stripe work if a transaction has multiple payment items going to different beneficiaries?

If the primary beneficiary of an event has connected Stripe, then any associated beneficiaries with that event (who are also connected with Stripe) will have their payments processed through Stripe.


Will we see any differences in Financial Reports?

Once you move onto Stripe, you will no longer get disbursement notices (i.e. Charity Payment Remittance file) from GoFundraise for payments that have been paid out through Stripe. Your Invoice will include a new line item for payments disbursed through Stripe. Otherwise there's no other structural differences in reporting.


Will our charity still receive Fortnightly Charity Payment notices?

You will no longer receive the Remittance File normally included in the fortnightly charity payment cycle for payment made by credit card.

You will still receive the Remittance File for transactions made using PayPal.


Who do we contact about getting started with Stripe Connect?

Please contact David Holmes (david@gofundraise.com) if you are interesting in getting started with Stripe.


How to setup a Stripe Account?

See How to Setup a Stripe Account.


How to connect your Stripe Account to your GoFundraise Account?

See How to connect a Stripe Account to GoFundraise


What are the advantages of using Stripe vs GoFundraise Payment gateway?

Funds are remitted to the charity at the time of transaction (on a per transaction basis), rather than waiting for the fortnightly charity payment cycle.


How do refunds work with Stripe processed transactions?

In the case of a refund, if you are using the GoFundraise merchant, the transfer amount for that transaction can be reversed through Stripe.



How will Stripe transactions appear in GoFundraise Reports?

Payments processed through Stripe will appear no differently than usual in the GoFundraise Transaction reports.


Does Stripe process PayPal transactions?

No. PayPal transactions are not processed using Stripe. Only credit card payments will be processed using Stripe. PayPal transactions will be processed using our standard charity payment process i.e. you will still get charity payment remittance for the payments made using PayPal.


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