GoFundraise Customer Care


I've connected my Strava account by my data is not showing

There could be a number of reasons why your data has not synced up to GoFundraise correctly.

1. Subscription Failure for Strava account

You Strava account may have failed to Sync up to GoFundraise. To check if this is the case, re-visit your App Connect tab, and see if there has been a Subscription Failure.

If so, click Re-Subscribe to Strava Activities and your account will once again be synced correctly


2. Sync requires more time

Generally if your page has been synced correctly, you should start to see information appearing on your fundraising page within the hour, however it may take up to 24 hours from when an activity is logged to appear on your Fundraising page. If you have allowed for 24 hours after connecting or logging an activity, and you still do not see any activity on your page, please contact GoFundraise Customer care with your user account and the page you are syncing to.


3. Fundraising page has not been set to Display Fitness Data

After you have connected your Strava account through App Connect, ensure that your Fundraising Page is setup to display fitness data. Click here to see how to show your Fitness data on your fundraising page.


4. No activity on your Strava account

You may not have any activities on your Strava account just yet. To check that the connection has worked, log an entry into your strava account and check back in an hour or so.


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