GoFundraise Customer Care


Comparison of Old Payment Summary vs New Payout Summary

To streamline the financial records provided each fortnight, we've made some changes to the Payment Summary file to only display columns of information about transaction paid out. 


What are the changes?

The New Payout Summary will now include:

  • Donor Pay transaction amounts as a separate line item (see How Donor Pay displays in Payment Summary)
  • Parent/Sub-fund details if relevant
  • Clear indication of columns relevant to a GoFundraise fortnightly payout

The payout summary will no longer show:

  • Fundraiser and donor personal details
  • Offline donations and Workplace Giving amounts
  • Percentage rates of fees per transaction
  • Redundant columns e.g. Payment Status since all payments which are paid out have been successful

The payout summary will only show:

  • Details relevant to the reconciliation of funds between GoFundraise and the beneficiary (payee).
  • The dollar value of merchant and processing fees per transaction
  • Gross and Net amount per transaction item
  • Items which are processed online through GoFundraise (credit card/PayPal)
  • Which event campaign a transaction has come through from

Below highlights the column headings from the Old Payment Summary which will no longer appear in the New Payout Summary file.




Why have we made these changes?

Many events on our platform utilise the ability to distribute funds to multiple beneficiaries within the one transaction e.g. a registration entry could be $100 with 10% going towards a chosen beneficiary while the remaining 90% goes towards the Event Organiser account. The new Payout Summary will clearer show this division for easy accounting.

The old Payout Summary also use to include details which were not necessary for reconciliation purposes e.g. fundraiser/donor address details. We've streamlined the report to only include details relevant to funds paid out.

Personal data was also removed from the Payout Summary as there are many accounts where the funds are collected by a third party organisation/person first before being distributed to the charity - these organisations would automatically receive the donor information too which is unethical. As a company that is entrusted with personal data (although a small amount compared to many platforms), we felt it necessary to ensure that the fortnightly payout files contained data only relevant to the financial aspect of the payouts.

Donor and Fundraiser details can still be obtained by the charity through the Real Time Reporting module which is included in a Select Licence or can be purchased as an add-on to the Basic Free Licence. Please contact your relationship manager or email david@gofundraise.com for a quote.


How will these changes affect your organisation?

Your organisation might have internal processes relying on the format/column headings of the old Payment Summary file. Send the new Payout Summary file to your finance team/person so they are aware of the changes and can adjust their internal processes if needed. During this transition, the Payment Summary file in the original format can be requested by emailing support@gofundraise.com.au up to 31/03/2021.

After 01/04/2021 we will only be generating the new Payout Summary file.

If your organisation has been relying on the fortnightly Payment Summary for fundraiser/donor information, now's a great time to look into our Real-Time Reporting options. Please contact your relationship manager for more information or email david@gofundraise.com.


How Donor Pay displays in Payment Summary

In the old payment summary, you could not see if a donor had opted in to uplift their donation amount (Donor Pay). Now you will see two line items per donation, one of which will have the Payout Description labelled as 'Donor Pay Amount'.

If a donation has included Donor Pay, it will look like this in your payment summary (note the matching Payment Id):

If a donation has opted out of Donor Pay, it will look like this (note the $0 amount).

mceclip1.pngFor reconciliation purposes, the Payout Gross amount and Payout Net amount will all still balance.


Which columns to use for reconciliation?

The 'Payout' columns should be used for reconciliation i.e. Payout Gross, Payout Net, Payout Fees



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