GoFundraise Customer Care

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How do I cancel my regular giving donation?

We understand that there may be times when you need to Cancel out your regular contribution to your charity.

To cancel a regular giving payment on the GoFundraise platform you will need to contact our support team at support@gofundraise.com.au.

Please provide the details of your regular giving donation (e.g. email address, first name, last name, frequency, and amount).

Cancellations may take up to 7 working days to take effect.
Any payment that occurs before this time cannot be cancelled and will not be refunded by GoFundraise. Users will be notified via email that your payment has been cancelled.

It is the Users responsibility to ensure that cancellations have been made, if you do not receive a confirmation within 7 days please call 1300 889 272 or + 61 29326 9877 immediately.

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