GoFundraise Customer Care

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Donor Pay - Option to pay extra to help cover the cost of fees

Donor Pay is an optional feature available to all charities on the GoFundraise platform, that allows you to increase your average donation and offset the cost of fundraising. It appears clearly on all standard direct donation forms (direct to fundraising page/beneficiary) as an option to "Help cover the costs of this transaction" (see How do I Pay extra to cover the cost of fees?)

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Donor Pay is not available on custom registration forms

Enabling Donor Pay

Please email support@gofundraise.com.au with the following details:

  • What percentage you would like the donation uplift to be (default is 9% of the donation entered)
  • Specify whether you would like to place a limit on Donor Pay i.e. only have donor pay appear for donations less than $X.XX
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