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Suggested Workarounds for Known Issues with Event Creator Vision

Like all online platforms, GoFundraise has its quirks. Here are some of the common ones you might come across with Event Creator Vision and suggested workarounds.

 

Event Creator Wizard Stage

Error comes up when adding a Location

Functionality around the 'location' setting in an event is not yet available. Please select 'My Event doesn't have a location' to proceed past this stage.

 

'Event Creation' failed message appears after clicking 'Confirm'

If you see the error "Event Creation Failed" at the confirmation stage, this happens if your Event Name is over 50 characters long (including spaces). Go back to Step 2 'Event Details', shorten the length of your event name and continue.

 

 

Fundraising and Donations section

I've uploaded a default Fundraising Profile Image but it shows 'broken image' icon

The image itself has uploaded successfully and will be picked up correctly on the live site. It is just the thumbnail in this section which will not display. 

 

 

Event Banner Widget

Updating the Event Banner when your event has more than one content page

If your event site has more than one content page, you need to change the Event Banner on all the pages, not just the home page. Otherwise saving a page with the old banner will overwrite the Event Banner across the site.

 

Button Widget

Issues with External Links starting with http://

If you have applied an external link to a button widget with the URL starting with http://, you'll notice that when the page is re-saved, the link breaks on the live site. This issue only happens with links starting with http:// on Button Widget. Links starting with https:// are unaffected, as are all external links when applied to Menu Items, Text or Image widgets.

 

Mobile Site

Text on the mobile version of the site no longer seems mobile responsive i.e. text overlaps images, doesn't wrap on the screen.

This only happens to Text Widgets that you have moved within the Editor. Quick easy fix to fix is to expand/contract the widget, then save the page (like stretching a rubber band). When you next view the site on a mobile, the text should no longer overlap the images.

 

 

 

 

 

 

 

 

 

 

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