GoFundraise Customer Care


How do Donations reach a Charity? (Charity Payment process)

GoFundraise remits donations to charities on the platform fortnightly (commonly referred to as Charity Payments). The amount that is remitted to a charity at this time is made of the donations/transactions made to that Charity throughout the previous fortnight.

For each Charity Payment, there are three types of files that relate to the amount remitted into the charity's nominated bank account for that fortnight. These are:

  • Invoice (any deduction of fees)
  • Remittance Advice (NET amount that has been paid out to charity)
  • Payment Summary (a list of the transactions/donations which make up the amount remitted)

To access the files related to a Charity Payment, click here to see how.

To change the nominated bank account for your charity, click here.

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