GoFundraise Customer Care


What is the option to pay more when I make a donation?

When donating you will often see the option to "Help cover the costs" of the transaction. On GoFundraise this is called Donor Pay. All online donations incur fees such as; credit card, banking, and platform charges. By ticking this box, you are ensuring that more of your donation reaches your chosen charity (read more on GoFundraise fees).

Donor Pay is an option available to all beneficiaries on our platform. It increases a donation amount by a percentage to help cover the cost of the transaction. The percentage that Donor Pay calculates is set by the beneficiary, and can be changed through their charity profile settings. The final donation amount appears on the screen as you go through to donate. The full amount is displayed on the fundraising page and in receipts, any transaction fees are then based on this final donation amount.

To the donor, this is completely optional. If you do not wish to use this functionality then deselect the option and, and the donation amount will reflect your entered amount.

Please note that this option is not available for all events on the platform, this is at the discretion of your beneficiary of choice.

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