GoFundraise Customer Care

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What do I do if I have forgotten my password? Can I reset it?

There's no need to panic if you’ve forgotten your password : just follow the steps below!

  1. Click ‘Login’ on our webpage, www.gofundraise.com.au. It can be found in the top right-hand corner.
  2. Click ‘Forgotten your password?

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  3. Enter the username email address when prompted, and then click ‘Submit’. Password reset instructions will be sent to this email.
  4. You will receive an email with a link to your Password Reset page. Check your email inbox for this email (might take up to 30min to reach your inbox. Remember to check your Junk folder as well)
  5. Click on the link in the email (or copy and paste it into your browser). This will take you to the new password page. Enter the details as prompted.
  6. Once you have submitted this you will be prompted to sign in. simply, sign in with your new password.

 

PLEASE NOTE: If you are taken to the GoFundraise home page when you click on the password reset link, this usually means you are already logged in. Please check the top right corner for a 'My Account' menu label to determine if you are already logged in.

 

Any issues, please Submit a Request to our customer support team.

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