GoFundraise Customer Care

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I didn’t get an e-mail receipt after making a donation. What do I do?

○   Common reasons :

  • Receipt emails can take up to an hour to process
  • Your email thought it was spam and put it in your junk mail
  • Your Payment was not completed

○   If you have a GoFundraise account, you are able to resend them to yourself.

  1. Log in to your GoFundraise account.
  2. Go into ‘My Profile’ (found at the top right hand corner of your page)

    donor.jpg

  3. Under the ‘My Donations and Purchases’ tab, select the receipt you wish to resend to yourself.

    donor.jpg

  4. Click ‘Send Receipt’.

If you still didn’t get an email receipt, please email us at support@gofundraise.com.au, and we’re more than happy to track it down and send it to you.

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