GoFundraise Customer Care


Can I customize the email and receipt donors receive post donation

Yes, you can have our team update these for you. We have the ability to customise the following areas of the process; 

1. Email body

Some charities customsse this so that it looks and feels like it is from the charity. Some organisations will have it come directly from the CEO or Head of Fundraising.

This is what it currently looks like; 

Example of how this has been updated; 


2. The receipt

Current example of the receipt; 

Example of a custom receipt; 

Costs involved in updating each; 

Custom donation receipt $490 ex GST 
Custom thank you email  $490 ex GST 
Design of receipt  $380 ex GST 
Design of Email  $380 ex GST 

The process

  • All autofields need to be included
  • Designs need to be supplied to GoFundraise in a PSD file 
  • Some designs will need to be updated to include all mandatory fields 
  • Project takes 10 days from sign off


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